Refund policy

Returns & Refunds

We want you to love your purchase. If something isn’t quite right, we’re here to help.

Change of Mind

You may return unused and unopened products within 14 days of receiving your order.

Items must be in original condition and packaging.
Return shipping costs are the responsibility of the customer
Once we receive the item, your refund (excluding original shipping) will be processed within 3–5 business days.

Non-Returnable Items:

Due to hygiene reasons, we cannot accept returns on used wax melts or opened packaging unless the item is faulty.

Damaged or Incorrect Items

If your order arrives damaged, incorrect, or faulty, please contact us within 7 days of delivery with a photo of the issue. We will offer a replacement or full refund (including shipping).

Contact Us

For any questions, please reach out to us at meltywaxonline@gmail.com.au or use the form on our Contact page.